Shipping: We generally ship UPS Ground or USPS Priority Mail. The big brown truck makes daily pick-ups at our office. Expedited services (3 Day Select, UPS 2nd Day Air and UPS Next Day Air) are available for the additional charge that is associated with those services. Please call or make certain that if your order is time sensitive that we know about it. You can email our office at: firstname.lastname@example.org or call us at: (518) 584-4036 please leave a message in case we are stirring the kettle. Lead Time: Generally orders ship within 1-2 business days upon receipt. We do not ship on Saturday, Sundays or National Holidays regardless of how big a chocolate craving you are having! Returns: Mistakes sometimes happen, if your order is incorrect, please call or email us immediately and we will promptly rectify the situation. Food products cannot be returned. We do not substitute flavors without email or telephone permission. Custom Orders: All custom orders, or special requests are handled on an individual basis. Please call Katie at (518)584-4036 or email email@example.com and we can further help you make your request a sweet reality.